Terms and Conditions – Mujeeb
Effective Date: 01 Sep 2025
Last Updated: 07 Sep 2025
Welcome to Mujeeb, a digital employee / AI agent service provided by Agent Souq F.Z.E (“Company”, “we”, “us”, or “our”). By accessing or using Mujeeb, you (“Customer”, “you”, or “your”) agree to be bound by the following Terms and Conditions (“Terms”). If you do not agree, please do not use Mujeeb.
1. Service Description
Mujeeb is an AI-powered digital assistant designed to help businesses manage [appointments, inquiries, customer support, orders, or your defined use cases].
The service is provided as a subscription-based SaaS platform, with different plans and features outlined on our pricing page.
We may update features, improve performance, or modify services from time to time.
2. Account Registration
Customers must create an account to use Mujeeb.
You are responsible for maintaining the confidentiality of your account credentials.
Any activity under your account is your responsibility.
3. Subscription and Payment
Access to Mujeeb is provided on a subscription basis (monthly or annual).
Prices and features are listed on our official website.
Payments are due in advance and are non-refundable, except where required by law.
We reserve the right to change pricing, but any changes will apply only upon renewal.
4. Customer Responsibilities
You agree to use Mujeeb only for lawful business purposes.
You must not use the service to:
- Collect, process, or distribute unlawful or harmful content.
- Mislead, impersonate, or conduct fraudulent activity.
- Violate intellectual property, privacy, or regulatory laws.
5. Data Privacy and Security
We implement reasonable security measures to protect customer data.
Data processed by Mujeeb may include business and personal information provided by you.
By using Mujeeb, you consent to our Privacy Policy explaining how we collect, use, and store data.
You remain the owner of your data; we only process it to provide the service.
6. Intellectual Property
All rights, title, and interest in Mujeeb (software, algorithms, brand, and materials) remain with Agent Souq F.Z.E.
Customers are granted a limited, non-exclusive, non-transferable license to use Mujeeb for business purposes under these Terms.
You may not copy, modify, reverse-engineer, or resell the service.
7. Service Availability
Mujeeb is provided on an “as is” and “as available” basis.
We strive for high uptime but do not guarantee uninterrupted service.
We are not liable for downtime caused by third-party providers (e.g., internet, hosting, APIs).
8. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages, including loss of revenue, profits, or business opportunities.
- Our total liability is limited to the amount you paid in the last 3 months of service.
9. Termination
You may cancel your subscription at any time through your account.
We may suspend or terminate accounts if:
- Payment is overdue.
- You violate these Terms.
Upon termination, your access to Mujeeb will stop, but we may retain data as required by law.
10. Governing Law
These Terms are governed by the laws of UAE.
All disputes arising out of or in connection with these Terms shall be finally settled by binding arbitration under the rules of the Dubai International Arbitration Centre (DIAC). The seat of arbitration shall be Dubai, United Arab Emirates, and the arbitration proceedings shall be conducted in English. If arbitration is not possible, the competent courts of Ajman, United Arab Emirates, shall have exclusive jurisdiction.
11. Changes to Terms
We may update these Terms from time to time.
Continued use of Mujeeb after changes means you accept the new Terms.
12. AI Limitations and Disclaimer
Mujeeb is an AI-powered digital assistant. While we strive to provide accurate and reliable responses, you acknowledge and agree that the service may occasionally generate incorrect, incomplete, or inappropriate outputs. The content generated by Mujeeb is intended to assist and support your business but should not be considered as professional advice or a substitute for human judgment.
We make no warranties, express or implied, regarding the accuracy, reliability, or suitability of the outputs generated by Mujeeb. The Company shall not be held responsible or liable for any loss, damage, or harm resulting from the use of, or reliance on, the outputs generated by the AI, whether by you, your business, or your customers.
13. Contact
If you have questions about these Terms, please contact us at:
📧 info@agentsouq.ai
📍 Agent Souq F.Z.E (Ajman Free Zone, UAE)